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You NEED a Virtual Assistant!

As a virtual assistant, I can offer a wide range of services to help you streamline your business and free up your time.
 
Here are a few reasons why you should consider hiring me as your virtual assistant:

  • Efficiency: I am highly organized and skilled at managing my time, which means I can help you get more done in less time.

  • Attention to detail: I am detail-oriented and take pride in my work, which means you can trust that any tasks I take on will be completed accurately and to the highest standards.

  • Versatility: I am a fast learner and can quickly adapt to new software and systems. This means I can take on a wide range of tasks and handle anything that comes my way.

  • Communication: I am an excellent communicator and can work effectively with clients, colleagues, and team members.

  • Reliability: I am a dependable and trustworthy professional who consistently delivers high-quality work on time.

Hiring me as your virtual assistant means getting a reliable and efficient partner who will help you get more done and grow your business.
 

 

About Me

My high-level organizational and administrative experience stretches across the project management spectrum: Customer relationship management (CRM); market research; event coordination; webinar setups; grant proposal design; fundraising; and video editing, to name a few. Enthusiastic, committed, flexible, and efficient, my learning curves are short, and I am always excited to branch out for new challenges. My range of interests extends to my work – bring on any project, and I am readily hands-on in both knowledge and execution. Detail-oriented, I welcome all levels of a task, any task. Enhanced by my BS in Computer Science, I bring extensive technological savvy and people-skilled broad-mindedness to every professional role. I have excelled in many functions – sales, billing, meeting planning, scheduling, training, and documenting and maintaining office processes. I am a dynamic, resourceful, and energetic individual who is comfortable being the go-to person for anything related to the seamless running of an office. There is never a task too small or too big for me. With a keen eye for detail and a meticulous work ethic, it’s no wonder I bring excellent value to any executive seeking my assistance!

What I Do

Project Management

I can assist with project management by helping to organize and schedule tasks, communicate with team members, track progress and deadlines, and maintain project documents and files. I can also assist with research and data analysis, as well as other administrative tasks related to the project. In general, I can help to reduce the workload and increase the efficiency of the project manager, allowing them to focus on more important aspects of the project.

Automation/Tech/Software

I can assist with automation by identifying repetitive tasks that can be automated, researching and recommending tools and software for automation, setting up and configuring automation tools and software, creating and maintaining automation scripts and macros, monitoring and troubleshooting automated processes, continuously looking for ways to optimize and improve automation processes, training the client on how to use the automation tools and software, helping to integrate automation into the client's workflow and helping to reduce the workload by automating repetitive and time-consuming tasks. By automating repetitive tasks, I can help to increase efficiency and productivity, while also freeing up time for the client to focus on more important tasks.

Inbox and Calendar Management

I am able to assist with inbox and calendar management to help keep the client's schedule organized and manageable. This includes checking and responding to emails, filtering out spam and prioritizing important messages, setting up email filters, scheduling and confirming meetings and appointments, sending calendar invites and managing RSVPs, reminding the client of upcoming meetings and deadlines, coordinating with other team members or external parties to schedule meetings, managing the client's calendar to ensure that no conflicts occur, and scheduling follow-up tasks or appointments as needed. By handling these tasks, I can help the client to focus on more important tasks and keep their schedule running smoothly.

Bookkeeping and Expense Reconciliation

I can help with bookkeeping and expense reconciliation by recording financial transactions, such as sales and expenses, classifying and categorizing financial transactions, keeping track of accounts payable and accounts receivable, reconciling bank and credit card statements, preparing and filing invoices and receipts, keeping track of taxes and filing returns, managing financial reports, such as income statements and balance sheets, monitoring budgets and forecasting future expenses and helping to ensure compliance with financial regulations. By keeping accurate financial records, I can help to provide a clear financial picture of the client's business and ensure that the client stays on top of their financial obligations.

Fun Facts

Resume

Education

2014
Dakota State University

Bachelor of Computer Science

Work History

2015 - Current
Zirtual, TBVA

Virtual Executive Assistant

• Prioritize accuracy and efficiency in managing critical administrative functions to streamline efficiencies while providing outstanding organizational representation.
• Deliver outstanding customer experiences as the principal point of inquiry via phone, email, and face-to-face; nurture authentic relationships, define individual needs, and overdeliver on expectations.
• Build internal processes around established company policies and procedures while maintaining compliance with proper data security/protection protocol.
• Continuously update knowledge of company products and services to provide cutting-edge information and targeted support to satisfy customer queries and drive long-term retention.
• Optimize the company’s social presence, effectively managing official LinkedIn, Google+, Twitter, and Facebook accounts.
• Foster strong trusting relationships with senior leadership to gather/understand their specific requirements and provide high-quality, bespoke executive support.
• Orchestrate and support meetings/conferences; manage all servicing requirements, including bookings, vendor coordination, material distribution, and minute-taking/action tracking.
• Facilitate domestic and international travel while harmonizing complex calendars to maximize time.
• Lead business development strategies through sales management (closing high-value opportunities) and eBay account optimization.

2018 – 2020
Getro

Customer Support Manager & Data Entry

• Embedded a customer-first approach in all aspects of service delivery to build a motivated, productive, and team-focused culture in which challenging KPIs and SLAs were consistently met.
• Managed a high volume of inbound customer inquiries via email and live chat, gathering insights into specific issues before implementing appropriate solutions to enhance satisfaction.
• Fostered complaint and issue resolution expertise, de-escalating sensitive situations with tact, diplomacy, and discretion.

2011 - 2013
Catalyst Corporate Federal Credit Union

Electronic Funds Transfer / ATM Specialist

Coordinated a general/shared e-mail inbox by reviewing and distributing customer inquiries to appropriate divisions for timely resolution. Maintained account ledgers and enhanced accuracy through regular account reconciliations. Reviewed and cross-referenced high-volume pay control spreadsheets with corresponding data to verify accuracy. Analyzed, diagnosed, and supported customers in resolving digital banking technical issues before providing guidance and education to elevate their technical capabilities.

2009 - 2013
CUNA Mutual

PT Contact Center Specialist / Loan Processor / Telephone Banker

Liaised directly with applicants to gather and process mortgage, personal, credit card, and automobile loan applications; reviewed files to verify the data was complete, accurate, and compliant with institutional standards. Maintained compliance with internal policies/procedures in executing account-related transactions.

General Skills

Google Workspace

100%

Microsoft Office Suite

100%

CRM/ERM

85%

Website Dev/Management

90%

Project Management

95%

AR/AP and Expenses

100%

Executive Support

100%

Marketing

46%

Manual Transcription

35%

Expertise

  • Social Media Platforms
  • Trello
  • Keap
  • Asana
  • Monday
  • Clickup
  • Airtable
  • Notion
  • WordPress
  • Harvest
  • Quickbooks
  • Expensify
  • Concur
  • Slack
  • Audacity
  • Photoshop
  • Adobe Suite
  • Workplace by Meta
  • Zoom
  • Google Meet
  • Freshbooks
  • Lastpass
  • 1password
  • Dashlane
  • Hubspot
  • Zapier
  • Honeybook
  • Dubsado
  • Flodesk
  • Mailchimp
  • Tripit
  • Acuity
  • Doodle
  • Dropbox
  • Box.com
  • Hootsuite
  • Buffer
  • Basecamp
  • ChatGPT
  • Canva
  • Salesforce
  • Calendly

Portfolio

Contact

Dallas, Texas

214-713-5027

tiffany@tiffanybrackens.com

Freelance Available

How Can I Help You?